The Civil Supplies Department discharges the important responsibilities of Public Distribution enforcement of markets discipline and promotion of consumer awareness and protection of their interests. The Public Distribution System came into existence in the state with effect from 01/07/1965. The state which has very high deficit in the production of food grains, the PDS has great relevance and importance. Keeping in view the importance and need of promotion of consumer awareness and protection of human rights, Government have formed a separate wing in the food, Civil supplies and Consumer Affairs Department in the secretariat to attend the subject, Consumer Affairs. Similarly a Consumer Affairs Cell has been formed in the Commissionerate of Civil Supplies also.
The functions carried out by the Department can be broadly divided into the following three categories.
1) Control of Rationing and marketing of essential commodities
In the state,which was very high deficit in the production of food grains,the PDS has great relevance and importance.Timely lifting of commodities allocated from central pool and ensuring distribution of the same through more than 14000 ration shops and ensuring timely lifting and distribution of tha same is a major function of the Department.The Department keep vigil to discourage and prevent hoardings and black marketing of essential commodities.
2) Consumer Affairs
Keeping in view the importance and need for promotion of consumer awareness and protection of their rights,Government of Kerala formed a seperate wing in the Food Civil Supplies and Consumer affairs Department in the secretariate to attend to the subject,Consumer Affairs.This wing works under the Additional Secretary to Government with supporting staff.Accordingly a Consumer Affairs Cell has been formed in the Commissionerate of Civil Supplies also.
3) Consumer Dispute Redressal Commission (CDRC) and Fora (CDRFs)
As per the Consumer Protection Act 1986,Government of Kerala set up the State Consumer Dispute Redressal Commission and the Consumer Dispute Redressal Fora at three regional places.On 03/10/1991,seperate fora were established for all the 14 districts.Now the State Consumer Dispute Redressal Commission ,which is the state level apex body and 14 district fora were functioning in full fledged manner.
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