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 Consumer Affairs

 

Keeping in view the importance and need of promotion of consumer awareness and protection of their rights, Government have formed a separate wing in the Food, Civil Supplies and Consumer Affairs Department in the Secretariat to attend to the subject, Consumer Affairs. This wing works under an additional Secretary to Government with supporting staff. Similarly a Consumer Affairs Cell has been formed in the Commissioner ate of Civil Supplies also.

 

 Consumer Dispute Redressal Commission (CDRC) and Fora (CDRFs) 

As per the Consumer Protection Act 1986, Government of Kerala set up the State Consumer Dispute Redressal Commission and the Consumer Dispute Redressal Fora in February 1990. In the beginning, district fora were established at three regional places for the districts coming in these regions. On 03.10.1991, separate fora were established for all the 14 districts. Now the State Consumer Dispute Redressal Commission and 14 district Fora are functioning in full-fledged manner.